FAQs

Shipping and Handling:

• How are shipping and handling costs determined?

Enjoy free shipping and handling on all purchases from our online store at PokeVaults. There are no additional charges – shipping is our gift to you!

Payment:

• What payment methods do you accept?

For a secure and seamless payment process, we use Shopify Payments by Shopify. Your transaction is protected, ensuring peace of mind.

Using Promo Codes:

• How do I apply promo codes?

To redeem a promo code, enter it in the “Discount Code” field during checkout. Make sure it’s correct before confirming your purchase, as applying it manually after checkout may not be possible.

Order Tracking:

• Can I track my order?

Absolutely! Once your order ships, you'll receive automated tracking information via email. This allows you to follow your order until it arrives at your door. Track Your Order

Contacting PokeVaults:

• How do I contact PokeVaults about my order?

If you have any questions about your order, our dedicated customer support team is here to help. Contact us at Support@PokeVaults.shop. Please provide your email address and order number for efficient assistance.

Changing or Cancelling Orders:

• How can I change or cancel my order after placing it?

To make changes or cancel your order, please contact Customer Service at Support@PokeVaults.shop. We'll do our best to accommodate your request. Note that cancellations may not be possible once an item has shipped. For more details, refer to our Refund and Return Policy.

Order Not Received:

• What if I don't receive my order?

If you experience delays or issues with receiving your order, please contact the carrier first to confirm the delivery address. Additionally, providing your phone number can help facilitate a carrier claim to locate your package, usually within one week.

Returns and Refunds:

• When will I receive a refund after returning an item?

Once your return is authorized, monitor the return tracking number. After the item is received at our warehouse, we'll process your refund promptly within 2-3 business days.

Assembly Instructions:

• Where can I find assembly instructions?

For products requiring assembly, assembly instructions are included in the product packaging. If you need further assistance, contact our customer service at Support@PokeVaults.shop, where we can provide online instructions for your item.

At PokeVaults, we're dedicated to providing outstanding customer service and ensuring a delightful shopping experience. If you have any questions or need assistance, please don't hesitate to contact us. Happy shopping!